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Frequently Asked Questions

We’re here to help. Below are answers to the most common questions about insurance, billing, appointments, telehealth, and what to expect as a client of Harmony Wellness Psychiatry.

If you have additional questions, please feel free to contact us directly.

Questions About Billing & Payments

You will receive a bill or receipt directly from our office, and a separate statement after your insurance has processed your claim. This may include your copay, deductible, or coinsurance details.
Insurance companies typically take 45–60 days to fully process claims. This timeline may vary depending on your plan.
We can share the Explanation of Benefits (EOB) we receive from your insurer. However, for detailed questions about how your insurance calculated coverage or payments, please contact your insurance provider directly, as they control that process.
Yes. Harmony Wellness Psychiatry accepts private pay and offers superbills for clients who wish to request out-of-network reimbursement from their insurance company.

Insurance & Coverage Questions

Harmony Wellness Psychiatry currently accepts the following insurance providers:

  • Aetna
  • CareFirst
  • BlueCross
  • BlueShield
  • Carelon Behavioral Health
  • Cigna
  • Blue Shield of New Jersey
  • Independence Blue Cross Pennsylvania
  • Virtual National Network
  • Oscar
  • Oxford
  • Quest Behavioral Health
  • United Healthcare

We are in-network with major insurance companies in Washington, DC and Virginia.
If we are out-of-network for your plan, we can provide a superbill to help you seek reimbursement.

For insurance questions, feel free to call or text: (202) 948-6243.

Appointment & Scheduling Questions

You can schedule by:

  • Calling: (202) 883-5401
  • Texting: (202) 948-6243
  • Emailing our office (insert final email)
  •  Or by clicking the “Book an Appointment” button on this website

We offer flexible telehealth hours on Thursday, Friday, and Saturday.

Telehealth Questions

Telehealth allows you to receive secure, HIPAA-compliant psychiatric care through a private video session.

You’ll meet with Wendy from the comfort of your home—no commuting, no waiting rooms, no interruptions to your routine.
To join your telehealth session, you simply need:
  • A private and quiet space
  • A reliable internet connection
  • A smartphone, tablet, or computer
You can sign up by calling or texting our office, sending us an email, or booking an appointment online. All telehealth login instructions will be provided automatically.

Privacy & Confidentiality Questions

Absolutely. Your privacy is a top priority. We follow all legal and ethical guidelines, including HIPAA, to ensure that all personal information and session content remain 100% confidential.
You can sign up by calling or texting our office, sending us an email, or booking an appointment online. All telehealth login instructions will be provided automatically.

Emergency or Crisis Situations

Harmony Wellness Psychiatry does not provide emergency, crisis, or same-day urgent care.
If you need immediate mental health support, please contact:

📞 988 Suicide & Crisis Lifeline (call or text 988)

🌐 988lifeline.org

💬 You may also contact your local emergency services, or visit the nearest emergency room.